Video e-learning courses: Customer Service Mastery In Aviation Industry

Course description:

Are you willing to improve your customer service skills? Do you want to learn the cabin crew skills that lead to success in customer service? Have you ever wished to apply these skills and tactics at your work?

If your answer is yes, then let me assure you that this course is right for you because you will understand the skills needed to succeed in the customer service area by the end of this course.

In this course, you will be able to:

Develop non-tangible and soft skills.

Deliver excellent customer service.

Improve your self-awareness and potential.

Understand customer service psychology.

Know how to use your resources and deal effectively with challenging customers.

Understand the difference between the customer’s expectations and reality.

Be familiar with your strengths and weaknesses.

This course is for anyone who is:

Willing to improve their skills in the customer service area.

Willing to start a career in customer service.

Course Content

First impression
Declining request to a customer
Rules and procedures
Dress properly
Body language
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